Standardization, standardization, standardization. Thats the one message that stuck with me from Mark's lecture this morning. That's not to say that the other aspects he hit on didn't stay with me, but standardization is something I will apply to my CHESS simulation. Originally, I was going to have different rates for different times of the week, but Mark and Reneta explained that we need to shoot for standardization because a person that comes in a Sunday can't have a higher or lower quality amenities on Monday just because I wanted, for example, to give my leisure customers higher quality amenities on the weekend when leisurely customers are more likely to arrive. What if a leisure customer stayed until Monday? Does that mean he or she gets lower quality amenities? That is why there needs to be standardization. The amount I spend on guest room supplies is totally dependent on the number of rooms I sell. That is, I can set my rate for the supplies leisure customers get for the whole week and I'll have consistent service yet only really pay on weekends when more leisure customers are likely to come and stay at my hotel. I found this really interesting.
In the afternoon, Mark led Group A for a workshop on Microsoft Word. I had no clue I could do so much with Word. Mark walked us through setting up a business memo template and showed us the ins and outs of Word such as setting up our own style and making custom tabs. He taught us so much and surprised us by saying "By the way, be ready for you quiz tomorrow". Time to play around with Word and try to get familiar.
After the information session, we were assigned what hotel company we would be doing research on for our group presentation. My group will be presenting on Host Hotel and Resorts, Inc. While we didn't get the requirements for our presentation, I cannot wait to jump in and begin researching with my group, but first, I need to practice using Microsoft Word because I refuse to let Word use me, I will use Word!
Tuesday, June 26, 2012
Hotelies Do Not Get "Me-Time"
Day two of class, and I'm already exhausted. It often feels like I have no personal time to just...take a breath. So far, my schedule has been unbending: I woke up at 7 today, rushed to beat other girls to a sink, changed, ran down to the cafeteria by 7:30, and I'm walking to class by 8. This morning started with another lecture, this time about standardization and efficiency. Then we went to the computer lab to learn how to properly use Microsoft Word 2010. Our homework assignment is to create a memo template that's original by playing with all of the different tools; we will also have a quiz tomorrow morning about both the lecture and the different functions of Word. During lunch, we were assigned (yes, we still have to work, even during breaks) to talk with our assigned groups, establish norms (rules to abide by to ensure respect and efficiency), and to type it all up in our memo template with our signatures on it. Colleen (one of our members) took notes on the rules we decided on, and agreed to type it up before office hours.
I walked back to class with another member, Alva, who wanted to know how being gay was treated in the U.S. Surprisingly, he is the second person to ask me that. He explained to me that in China, they have a country-wide equivalent to "Don't ask, and don't ever tell." He says his generation, though, has become more accepting of it, and are interested in the topic because no one is allowed to discuss it in school and most other places. It was an interesting insight to Chinese culture and life, but I wasn't really surprised. After all, this is the same country the used to bind girls' ankles because they thought the deformed walk was attractive. Thankfully, that practice has long been banned, and it seems that people my age are thinking more globally and progressively, rather than relying on the thousands of years riddled with heavy, strict tradition.
Our afternoon class was all lecture; Reneta went over the CHESS program, and gave us a few helpful tips for the more complicated concepts. Then she further built upon hotel structures. At 4 PM I briefly met with my group before heading back to my dorm to take a quick nap. At 6 I was once again rushing through my dinner (salad again), and arrived to class at 6:50. We worked some more on our memos - both the template and the group norms - and then worked on playing with Word. I also started to research our assigned hotel group: the Choice Hotels International, a franchise group that includes brands like Quality and Comfort Inn. We have to turn in a PowerPoint presentation by Friday, as well as a memo explaining what we plan to do in CHESS to try to run our hotel successfully (using our new templates, of course). Two projects with two more days to do it! This class cannot be taken lightly.
| We put trays here in the cafeteria; unfortunately, I spend little time here exploring. |
Mr. Constitution
We had our first official, full class today. Again I got up at 7:15 on
the dot. I hope this trend continues. Professor Kramnick did say that if we
wake up late we could come in quietly and he would not ridicule us, but I do
not plan on testing that. Fortunately it seems like we are beginning to fall in
to a comfortable schedule already. Alex, Calvin, and I got to breakfast just as
our Hotel Management friends were leaving. Then, after eating, we headed off to
class at 8:30.
| Our friend, Matt, playing the bagpipes |
Our lecture today discussed The Old and New Testaments. I feel like this
will probably be one of my favorite topics, because I love reading the Bible
and the messages it contains. Even though I am not religious I still appreciate
the lessons it teaches. In our discussion groups we delved further into the
teachings of the Testaments and talked about our own interpretations. We then
compared the Old and New Testaments. The last thing we did before lunch was a
quick group activity in which we identified the kinds of justice (formal,
retributive, distributive, or restorative) in various passages from our
readings.
This time at lunch I had a better understand of how Trillium's dining
system worked, and I used that to my advantage to get a spicy beef burrito, a
small drink, and a muffin. Needless to say, I was excited.
After lunch we returned to the lecture hall for a guest lecture from a
local lawyer. His name was Ray Schlather, or (as Professor Kramnick dubbed him)
Mr. Constitution. This was made immediately evident when he handed out a pocket
Constitution to everyone. He spent his time telling about how the Constitution
and the law are living entities. They change throughout time and we "the
people" breathe life into them. He told us a few stories of cases (three
of which he was involved in) in which Constitutional rights, or the denial of
them, were exemplified. It was a moving lecture. We could tell he was extremely
passionate about the Constitution and creating a just society.
| The Discussion Room |
The rest of the day was calm. We did our assigned readings, hung out,
and ate a particularly big dinner. I love the college experience so far. I
really feel my horizons expanding in this environment of higher learning.
The Bible and Bagpipes
After performing our normal breakfast routine, we took a new
a new route to class, which appeared to be a five minutes shorter, and was a
lot more scenic, crossing the East Avenue bridge across the gorge. Today we talked about the philosophy of
St. Augustine and St. Thomas Aquinas, analyzing their conflicting thoughts and recognizing
the religious influence in their theory. Last night the readings of St.
Augustine were particularly lengthy and difficult, but this morning Professor
Kramnick went into greater depth, dissecting the text until all of my previous
questions were answered.
In the discussion section today with Ulas we discussed the
differences between the views of St. Augustine and St. Aquinas. About 900 years separated the lives of
these two philosophers, and we observed the cultural and social changes that
occurred that separated the ideas these two theorists, Augustine more
pessimistic and disciplinary, and Aquinas more rational and accepting to the societal
evolution. We noticed in
particular that the role of Jesus Christ in Augustine’s time period has a
larger role than in Aquinas, where God as the dominant leader, with
representatives on Earth, influenced the people. I have realized in class, as we are becoming more
comfortable with each other in our discussion group, more people have been
participating and the conversations have become more intricate.
After lunch we returned to McGraw Hall to begin our second
day of writer’s workshop, where we received our essays about freedom back with
revisions. We buddied up to
exchange essays and ideas and tried to help each other enhance our
writing. We spent the rest of the
class rewriting our essay.
Tomorrow we will start learning about Plato, so after class
we went to the Uris Library to review Plato Republic. I feel like it helped that we had read
the book prior to our trip, so we all feel well-prepared for tomorrow’s
class. Personally, I like the
teachings of Plato the most because of the organization of the text and the
logic he uses in his simulation of an ideal community explained in the given
selections. I cannot wait for
Professor Kramnick as well as Ulas to further analyze the literature so as for
me to gain a full understanding of the teachings of Plato.
After gathering at Bailey Hall for a meeting with Mr.
Chan-Law, we planned out a day trip a day trip to Cooperstown and then a
college tour at Colgate University for next Friday, where the Freedom and
Justice students do not have school (to make up for having class on July 4th,
where we will have of Preliminary Exam.)
Later we walked down to the Cornell Store to choose our sweatshirts;
Eric Wilson, Calvin, and Mr. Chan-Law all bought the same sweatshirt.
We ate an early dinner with Frank and Eric as usual before
they ran down to office hours. Matt broke out the bagpipes when we got back to
the Mary Donlon before settling down to study, and later going to bed.
My First College Lecture
Today was our "official first" day of class since
we started our real lectures and discussions about our readings. The lecture by
Professor Kramnick was focused on Justice in Christian Political Thought. He
touched base on many sub-categories about God's Laws and the contradictions
found in the New and Old Testament. After Professor Kramnick's lecture, we
broke into our discussion groups and talked about how some forms of justice
were justified and if there was a standardized definition of justice. The whole
discussion required a lot of deep-thinking. After our discussion groups, we went
to lunch and then reconvened at the lecture hall for our guest lecturer Ray Schlather,
a local lawyer that has been in famous trials and will be speaking for a
federal case. He taught us mainly of our rights in the 4th and 5th Amendment
(rights against unjust search and seizure, and the right to remain silent). He
told us three real cases that he worked on where his client was practicing their
rights and throughout the lecture, told us to "breath life" unto the
Constitution.
Once class ended Eric, Alex, and I went to the Donlon Hall
lounge to starttonight's reading. Shortly afterwards, we went up to dinner with
the rest of the Cornell cohort and Matt. The Hotelies had to leave early to go
back for office hours while the four of us went back to the Donlon lounge. Matt
ended up playing the bagpipes for a while, and we were amazed. He told us he
played when we met him, but to actually see him was simply amazing!
![]() |
| Our friend Matt playing the bagpipes |
Although we've only had one, I think I will extremely enjoy
these guest lecturers. Class, as a whole, also seems to be getting more and
more engaging. Well, now it's time to finish reading the works of Saint
Augustine and Thomas Aquinas.
A Long Long Day
Today was the second day of class. After breakfast, I walked down to the Statler Building. I sat with my new group, which was assigned yesterday. To start the class, Mr. McCarthy discussed standardization. This is all about the management of hotels, including efficiency and consistency. A company has to be consistent in quality throughout their hotels, and efficiency describes the ability to use resources with the lowest cost possible. After, each group was told what hotel they were going to get for their group project. My group got Best Western. It is a private company, so it was harder to gather information on the company. I would have preferred to research a luxury company, but this huge hotel chain is good too. Later in the day, the professors separated the class into two sections again. My group and I went with section B and arrived into the computer lab.
In the computer lab, Mr. McCarthy taught everyone how to use many of the Microsoft Word gadgets. We only grazed the surface of all the functions of Word, but it still took over an hour. He told the class that it would take another decade or so to finally master Word. It was interesting though, learning new things. I learned about themes, and how to copy and paste folders onto desktops. He was able to make the class fun with jokes here and there. Finishing this part of the class, I went with my small group and ate lunch.
After lunch, I walked back to class. It was an estimated 2 hour lecture. The only way I was able to not be drowsy was by taking notes. Mrs. McCarthy described the CHESS simulation, giving us some tips on how to succeed. After the lecture, we joined the other section again, and Mr. McCarthy came back and talked about how the hotel industry was broken down. It is divided into three groups: real estate, management, and owners.
This day passed super slowly. It felt like the last two days felt like a week. I guess I'm not used to these long classes. Tomorrow, I'm guessing that it will be better because I will have gotten used to it.
In the computer lab, Mr. McCarthy taught everyone how to use many of the Microsoft Word gadgets. We only grazed the surface of all the functions of Word, but it still took over an hour. He told the class that it would take another decade or so to finally master Word. It was interesting though, learning new things. I learned about themes, and how to copy and paste folders onto desktops. He was able to make the class fun with jokes here and there. Finishing this part of the class, I went with my small group and ate lunch.
After lunch, I walked back to class. It was an estimated 2 hour lecture. The only way I was able to not be drowsy was by taking notes. Mrs. McCarthy described the CHESS simulation, giving us some tips on how to succeed. After the lecture, we joined the other section again, and Mr. McCarthy came back and talked about how the hotel industry was broken down. It is divided into three groups: real estate, management, and owners.
This day passed super slowly. It felt like the last two days felt like a week. I guess I'm not used to these long classes. Tomorrow, I'm guessing that it will be better because I will have gotten used to it.
Monday, June 25, 2012
Are we there yet?
My day has been non-stop from 6:30 this morning until now, at 12:18 AM. Busy is an understatement for my first day of class. I also did not get much sleep thanks to the thunderstorm right outside my window at 2 AM! I got up earlier because Eric invited me to talk with the group at breakfast; unfortunately, they were busy doing some last-minute readings, so I was bored for the next half hour. We finally started walking to class at 8, and thanks to my fast pace, we got there in eleven minutes. I don't think Eric and Frank wanted to get there that early though....
The professors, Mark and Reneta, wasted no time in getting down to business. They went over their class rules and expectations again, and, after some lengthy student introductions, separated Groups A and B. Group A went to work on their memo and behavior analysis, while Group B enjoyed some lecture time. After about an hour, we switched. I am an Analyzer-Controller, by the way; basically I sound anti-social, arrogant, and untrusting, but I will get the job done, and make sure decisions are made. One must always take these tests with a grain of salt. As for the business memo, we just had to answer questions about why we are in the program, something interesting about ourselves, and what our behavioral style is. I tried writing one on my own before looking at a template; I actually was not too far off from what it is supposed to look like.
Between the morning and the afternoon sessions, we had a lunch break. First, I had to go to the Cornell store to buy a flash drive for class (I forgot mine at home somehow); then I headed over to the closer cafeteria, Trillium. Between the Vet Med kids and the Hotelies, each with over 80 students, the small building was incredibly crowded and nearly impossible to navigate. Since the burger line was almost out the door, I went to the apparently unpopular deli line (or lack of) instead. I sat with Frank, Eric, Mr. Chan-Law, and Ms. Kronenberg (today was her last one), but left early so I could start on some homework. We had a lecture on the different classes of hotels and how to calculate things like average daily revenue. After class we had a three-hour break before mandatory office hours; we had to meet with Mr. Chan-Law first to check in with him. Then I rushed to my room to get in a quick 20-minute run before dinner. I didn't end up having much time to eat, but it was worth it. Office hours were much easier; we did our assigned reading and freely played with the CHESS game. I finally arrived back in my dorm around 9:30 PM, attended a mandatory meeting concerning safety rules, and made calls to family. As exhaustion now kicks in, my body is wondering, "Are we there yet?"
"There is No Freedom Without Justice"
Our first day of class. To be
honest, I was not at all nervous for the course; sheer excitement flowed through
me as we made our walk down to Goldwin-Smith Hall. We arrived early and took a
seat in the lecture hall as Professor Kramnick introduced himself and gave an
in-depth outline of the class and what we can expect to learn during the
three-week course. The class will
involve a lot of reading and writing, which will hopefully be good as I am stronger
at conveying my thoughts on paper rather than verbally. After the introductory
lecture, we peeked into the views of various philosophers throughout history,
and, something I found particularly interesting, what made them successful
leaders and how they gathered such a large following.
Next, we split up into discussion
groups, where we met out T.A. Ulas, who is originally from Turkey and is
pursuing his Ph. D. in Political Philosophy at Cornell. I enjoy his teaching
style, encouraging participation but sets a casual and comfortable tone in the
discussion room. We dove into further depth about the theory of famous philosophers
for most of the time before getting a lunch break, this time in Trillium Hall,
which is closer to or classroom.
Before explaining our dining
experience away from the Robert Purcell Community Center, I want to describe
the walk to Trillium. Today the weather has been suitable for jeans and a
jacket, and in my opinion was reinforced by the heavy rain and occasional hail
that we experienced on the way there, we soon found refuge in the dining hall,
which was a pay-as-you-go style, a zoo swarming with students and professors
alike.
After lunch we returned to our
discussion groups for our writing workshop. Our topic: “What does freedom mean
to you?” We began by brainstorming ideas and later sharing them with our group.
It was interesting to hear other people from different backgrounds and cultures;
I do wish we had one of the international in our group to potentially hear a
completely different point of view.
To conclude the day we wrote an ungraded essay to introduce is to the
feel o the Freedom and Justice essays.
We later walked to the Cornell
Store and then into College Town, right off the Ithaca campus, before meeting
up with Mr. Chan-Law and the hotel group. We heard about the hotelies’ day,
which was completely different than ours, them jumping straight into the
tactics of profitability and beginning their hotel simulation. We soon returned
to Donlon Hall, where we began our homework together, reading selections from
the New Testament.
I cannot wait for tomorrow. This
course demands that you think critically above the high school level, and I love
the way our conversations escalate during the philosophical discussion
session.
The Starting Line
It has finally began. After a long week of campus visits we
have now started our classes. My roommate Alex (not Alex Wing) some me up with
his alarm at 6:45 PM but I somehow fell back asleep and didn't get out of bed
until 7:15 AM. I washed up quickly and met up with the other Cornellies. At
breakfast, we met Andrew who is taking Architecture. Not wanting to be late for
class, we left the dining hall at 8:30 AM. When we arrived at our lecture hall,
I was surprised how many people were earlier than us. Once Professor Kramnick
arrived he quickly wrote out the outline of the subjects we would be covering
on the calculate and went over a weird tradition in Cornell Summer College.
Apparently, when a professor takes off his watch and places it on his podium,
it signifies that class has started and we need to greet him as such:
"Good morning, Professor Kramnick!"
The lecture was more like an in-depth orientation. He talked
about the workload as well as the grading breakdown. Overall, it was similar to
the orientation but with extra bits of information thrown in. After the
lecture, we broke up into discussion sections of 10-12 people in 4 groups led
by the TAs. My TA was originally from India but moved to the United States to
pursue a PhD.
During the discussions section, we explored the subject of
freedom. My TA was asking extremely philosophical questions about our viewpoints on life and our interpretations of freedom that seemed to stump
all of my group-mates. Lunch was a warm welcome after all the deep thinking
involved in to sections. I made an additional three friends: Jordan, Brian, and
Margo. During lunch, the Cornell cohort and I had a quick catch-up with Mr.
Chan-Law and Mrs. Kronenberg. The only downside was that the Trillium Food
Court was packed.
The second half of the group section consisted of writing an
essay on what we thought freedom meant to us. Afterwards, we went into a long
discussion of morality. In fact, we went about 30 minutes overtime but it was
the most engaging 30 minutes of discussions.
Once our class was over, we decided to explore the Cornell
Store and Collegetown. We didn't explore for that much since we had to meet up
with Mr. Chan-Law to give him a rundown of how our classes were.
The Hotelies are now back in class and we have some reading
to do. Tomorrow, the class will actually kick into gear.
A First Impression
Today was the start of my classes. Eric, Rachel, and I walked down to the Statler Building to start our first day of summer college. When we entered, there was name tags for assigned seats, and I sat in the edge of the class. The class was quite large, with exactly 81 students. It felt like a college class because no one was goofing off during the beginning of class.
The course went on from 8:30 to 4:00, with a lunch break in between for an hour and a half. Our professors, Mrs. and Mr. McCarthy were very funny. They would occasionally make jokes to entertain the class a bit. After a brief introduction of the hospitality industry, The class separated into two sections, sections A and B. Section A went to the computer room, and being in B, I was in the classroom. I sat next to two students named Tiffany Chung and David Li. We had to stand up and introduce each other to the class. It was a fun experience and they were very nice. After we finished, our section went to the computer rooms to take a survey. It was a behavior survey which allowed Mr. McCarthy sort us in groups to work with. I was a persuader-stabilizer, which meant that I showed empathy towards people.
After that, we had lunch and continued our lecture. We had a brief lecture of the history of hotels. We learned about franchises and how they made money. Some hotels only franchise, while others manage their own, and don't do franchising, like the Four Seasons. It was, I admit, long, but I was able to last through it without feeling drowsy.
After dinner, I walked back to the Statler Building and began messing around with CHESS, which stands for Competitive Hospitality Education Simulation Series I. CHESS is a simulation that basically represents a real life hotel. It was very interesting trying out the stimulation. There were a lot of gadgets to help adjust the hotel's spending. Everyone just experimented with it and it was nice to have that preview.
The class didn't seem as bad as I had imagined. Of course, this was just an introduction day to get to know everyone. The real journey begins tomorrow.
The course went on from 8:30 to 4:00, with a lunch break in between for an hour and a half. Our professors, Mrs. and Mr. McCarthy were very funny. They would occasionally make jokes to entertain the class a bit. After a brief introduction of the hospitality industry, The class separated into two sections, sections A and B. Section A went to the computer room, and being in B, I was in the classroom. I sat next to two students named Tiffany Chung and David Li. We had to stand up and introduce each other to the class. It was a fun experience and they were very nice. After we finished, our section went to the computer rooms to take a survey. It was a behavior survey which allowed Mr. McCarthy sort us in groups to work with. I was a persuader-stabilizer, which meant that I showed empathy towards people.
After that, we had lunch and continued our lecture. We had a brief lecture of the history of hotels. We learned about franchises and how they made money. Some hotels only franchise, while others manage their own, and don't do franchising, like the Four Seasons. It was, I admit, long, but I was able to last through it without feeling drowsy.
After dinner, I walked back to the Statler Building and began messing around with CHESS, which stands for Competitive Hospitality Education Simulation Series I. CHESS is a simulation that basically represents a real life hotel. It was very interesting trying out the stimulation. There were a lot of gadgets to help adjust the hotel's spending. Everyone just experimented with it and it was nice to have that preview.
The class didn't seem as bad as I had imagined. Of course, this was just an introduction day to get to know everyone. The real journey begins tomorrow.
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